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Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

RETURN POLICIES

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • All Celluma Series devices are classified Class II medical devices and are not resalable as new if used.
  • Unused devices may be returned at the buyer’s expense to our facility in Anaheim for evaluation.
  • We are not responsible for product lost or missing during the shipping process. Therefore, we advise using a service that provides tracking and insurance back to our facility at the following address:  9300 Dobrich, 3 Khan Kardam, Shop 2
  • Include your name and contact information.
  • Upon receipt of the device, a full evaluation will take place.
  • If the seal has been broken on the Celluma box then it will be tested to determine if it has been used.
  • Celluma is unreturnable if used. No refund will be given.
  • Shipping fees are not refundable.
  • Even if the device has not been used but is damaged in any way, or the packaging shows signs of tampering, then the device will be evaluated and tested to determine the extent of the damage. The outcome of this testing will determine what refund, if any, applies.
  • If the seal is not broken, and there appears to be no tampering and no damage then no evaluation needs to occur. However, the buyer will not be refunded for the original cost to ship the device.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@celluma.bg or by phone +359893457755 .

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@celluma.bg and send your item to: 9300 Dobrich, 3 Khan Kardam, Shop 2

Shipping returns

To return your product, you should mail your product to: 9300 Dobrich, 3 Khan Kardam, Shop 2.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@celluma.bg for questions related to refunds and returns.

Вдъхновена от светлината

Доказана от науката

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